CONTACT CENTER / IP PBX

Smarter Customer Communication

HoduCC – Smart Omnichannel Contact Center Software and HoduPBX – Advanced VoIP PBX Software for modern enterprises and Internet Service Providers.

Key Features & Benefits

Everything Your Contact Center Needs

HoduCC brings multiple communication channels, customer information and supervision capabilities together into one platform.

Unified platform integrating Voice, Email, Chat, Social Media (WhatsApp, Twitter, Instagram), SMS, and Video Calls.

Centralized customer data – access complete interaction history across all touchpoints.

Omnichannel convenience – customers can reach support through their preferred channel, reducing call waiting time.

Real-time supervision – supervisors can monitor agent performance, review service quality, and implement improvements instantly.

CRM integration – compatible with existing CRM systems for seamless data exchange.

Flexible deployment – available as Single-Tenant or Multi-Tenant versions for enterprise and contact-center environments.

Lifetime license model – one-time perpetual license with no recurring annual fees.

Complete local support – implementation, training, and after-sales assistance available across UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman, and Africa.

HoduCC Contact Center

LIVE

CHANNELS 08

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STATUS ON

Voice

Chat

Social

Omnichannel Contact Center Software

Consistent, High-Quality Customer Service

Deliver consistent, high-quality customer service across every communication channel.

Single Dashboard

Supports voice, chat, email, and social media in a single dashboard.

Faster Response

Ensures faster response times and improved customer satisfaction.

Industry Ready

Customizable for banks, telecom, healthcare, utilities, retail, and service industries.

AI-Driven Analytics

Includes AI-driven analytics and performance tracking tools.

Lifetime License

Offered with a perpetual lifetime license – pay once, use forever.

Expert Implementation

Expert implementation and training by Empirical Testing Solutions’ certified team.

HoduPBX

Advanced VoIP PBX Software

Stay connected globally with a scalable, cloud-based IP PBX system designed for modern enterprises and ISPs.

Unified communication platform for internal and external voice connectivity across all branch offices worldwide.

Multi-Tenant IP PBX – ideal for Internet Service Providers (ISPs) offering hosted telephony services.

Single-Tenant PBX – perfect for enterprises seeking private, secure, in-house communication systems.

Seamless access from desktop, mobile, or web browser.

Customizable interface and user experience, tailored to your organization’s workflow.

Reduced telephony costs with VoIP-based communication.

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